Returns and Refunds Policy


At Sassty Marketplace, we strive to provide a satisfactory shopping experience to our valued customers.

Our Returns and Refunds Policy is designed to ensure a fair and transparent process for addressing concerns related to your purchases.

Eligibility for Returns and Refunds

  • To be eligible for a return and refund, you must:

    • Notify us of your intent to return the item within 24 hours of receiving the order.

    • Provide a valid reason for the return.

    • Return the item in its original condition, including original packaging, tags, and accessories.

    • Provide proof of purchase, such as an order confirmation or receipt.

Non-Eligible Items

  • The following items are generally non-eligible for return and refund:

    • Items that have been used, worn, or damaged after receipt.

    • Perishable or consumable goods.

    • Personalized or custom-made items.

    • Intimate and sanitary products.

    • Items with missing tags or accessories.

    • Items without a valid proof of purchase.

Returns and Refund Process

  • If you are eligible for a return and refund, please follow these steps:

    • Contact our customer support team on 233 55 695 5571 within 24 hours of receiving your order to initiate the return process.

    • Provide the necessary information, including your order number, item description, and the reason for the return.

    • Wait for our instructions on how to proceed with the return, including the return address.

    • Send the item back to us within the specified timeframe.

    • Upon receiving the returned item and confirming its eligibility, we will process your refund in accordance.

Refund Process

  • Refunds will be processed as follows:

    • Refunds will be made to the original payment method used when placing the order.

    • Refunds will include the purchase price of the item, less any applicable fees, such as taxes.

    • The refund will be processed within a reasonable timeframe (24 hours) after receiving the returned item and verifying its condition.

Delivery Costs

  • Delivery fees are generally non-refundable. If you receive a refund, it will not include any delivery fees paid.

Contact Us

Updates and Amendments

  • This Returns and Refunds Policy may be updated or amended at any time. The latest version of the policy will be posted on our website.

By shopping with, you agree to abide by this Returns and Refunds Policy. Please ensure that you read and understand this policy before making a purchase.

Sassty Marketplace