At Sassty Marketplace, we strive to provide a satisfactory shopping experience to our valued customers.

Our Returns and Refunds Policy is designed to ensure a fair and transparent process for addressing concerns related to your purchases.

• To be eligible for a return and refund, you must:

  • Notify us of your intent to return the item within 24 hours of receiving the order.

  • Provide a valid reason for the return.

  • Return the item in its original condition, including original packaging, tags, and accessories.

  • Provide proof of purchase, such as an order confirmation or receipt.

• The following items are generally non-eligible for return and refund:

  • Items that have been used, worn, or damaged after receipt.

  • Perishable or consumable goods.

  • Personalized or custom-made items.

  • Intimate and sanitary products.

  • Items with missing tags or accessories.

  • Items without a valid proof of purchase.

• If you are eligible for a return and refund, please follow these steps:

  • Contact our customer support team on 233 55 695 5571 within 24 hours of receiving your order to initiate the return process.

  • Provide the necessary information, including your order number, item description, and the reason for the return.

  • Wait for our instructions on how to proceed with the return, including the return address.

  • Send the item back to us within the specified timeframe.

  • Upon receiving the returned item and confirming its eligibility, we will process your refund in accordance.

• Refunds will be processed as follows:

  • Refunds will be made to the original payment method used when placing the order.

  • Refunds will include the purchase price of the item, less any applicable fees, such as taxes.

  • The refund will be processed within a reasonable timeframe (24 hours) after receiving the returned item and verifying its condition.

• Delivery fees are generally non-refundable. If you receive a refund, it will not include any delivery fees paid.

• If you have any questions or need assistance with the returns and refunds process, please contact our customer support team at [email protected] or 233 55 695 5571.

• This Returns and Refunds Policy may be updated or amended at any time. The latest version of the policy will be posted on our website.